Cancel & Refund Policy
At Kosaky Store, we strive to provide a smooth and worry-free shopping experience. Please read our cancellation and refund policy below:
1. Order Cancellation
- You can cancel your order within 12 hours of placing it.
- To request a cancellation, please contact us at support@kosakystore.com with your order details.
- After 12 hours, the order will be processed, and cancellations will no longer be accepted.
2. Refund Policy
We offer refunds in the following cases:
- Lost Packages: If your order is lost during shipping, we will issue a full refund or send a replacement.
- Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery with photos as proof. We will offer a refund or replacement at no extra cost.
3. Non-Refundable Cases
- Change of mind after the order has been processed or shipped.
- Incorrect shipping address provided by the customer.
- Items that have been used, worn, or are not in their original condition.
