FAQs
Below are some frequently asked questions to help you with your shopping experience at Kosaky Store.
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Q: Can I cancel my order?
A: Yes, you can cancel your order within 12 hours of placing it. After that, the order will be processed and cannot be canceled.
Q: How do I track my order?
A: Once your order is shipped, we will send you a tracking number via email. You can use this to track your package on the carrier’s website.
2. Shipping & Delivery
Q: What are the shipping options and delivery times?
A: We offer three shipping options:
- Free Shipping: 7 – 15 days
- Standard Shipping: 5 – 10 days
- Express Shipping: 3 – 7 days
Q: Do you ship internationally?
A: Yes, we offer international shipping. Delivery times may vary depending on your location.
Q: What if my package is lost or delayed?
A: If your package is lost in transit, we will offer a refund or replacement. If there is a delay, please check your tracking details or contact us for assistance.
3. Returns & Refunds
Q: What is your return policy?
A: You can return items within 14 days of receiving them, provided they are in their original condition. Some items, such as final sale products and undergarments, are non-returnable.
Q: How do I request a return or refund?
A: Please contact us at support@kosakystore.com with your order number and reason for return. We will provide further instructions.
Q: Will I get a full refund?
A: We offer refunds for lost or defective items. If you wish to exchange an item for personal preference, a 35% – 50% fee will apply.
4. Exchanges
Q: Can I exchange an item for a different size or color?
A: Yes, but if the exchange is due to personal preference and not a defect, you will need to pay 35% – 50% of the order value to receive a new item.
Q: How long does an exchange take?
A: Exchanges are processed within 5 – 7 business days after we receive the returned item.
5. Other Questions
Q: How do I contact customer support?
A: You can reach us at support@kosakystore.com, and our team will respond as soon as possible.
Q: Do you offer discounts or promotions?
A: Yes! We frequently run special promotions. Subscribe to our newsletter or follow us on social media to stay updated.
If you have any other questions, feel free to contact us. Thank you for shopping with Kosaky Store!
